User Guide

ACCEPTED PAYMENT METHODS

Credit card (VISA, Mastercard, AmericanExpress, JCB)

Google Pay

Apple Pay


DELIVERY OPTIONS

Our delivery options may vary. View what's currently available at checkout.

Delivery takes approximately 1 to 3 weeks after the purchase.


TAXES, DUTIES AND TARIFFS

For international delivery, your order may be subjected to import taxes, duties, or tariffs upon delivery. Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Chloe Takahashi has no control over how these local fees are calculated or assigned. Chloe Takahashi is not liable for any additional costs that may be incurred after the item has been shipped.


Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.



OUR RETURNS POLICY

We hope that you will be delighted with your purchase. In the unlikely event where the goods received fall under any of the below categories, you are welcome to request a return or exchange 7 days from receiving your order:

  • Faulty
  • Have been wrongly described
  • Is significantly different to the display image or product description on our website
  • Does not do what it's supposed to do

To be eligible for an exchange or return:

  1. Item(s) have to be initiated for return and placed in the post within 7 days of the delivery date.
  2. Item(s) must be in the original packaging, which must be in original condition. This includes branded dust bags, box, ribbon, and jewellery packaging. You don’t need the original cardboard shipping box.
  3. Item(s) must be unworn and unused, with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.
  4. The original email and order number must be provided as proof of purchase.



Please contact us at chloetakahashi.net@gmail.com to confirm your eligibility and receive specific instructions based on your location. For faulty or wrongly described items, please include photos of your products in your email.